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Webinar Cancelation Policy

Cancelations received in writing two weeks prior to the first day of the training event will be eligible for a prompt refund, less an administration fee per the following schedule:

  • $20 administration fee for cancelation of training events with a registration cost of $299 or less
  • $100 administration fee for cancelation of training events with a registration cost of $300 or more
  • $150 administration fee for cancelation for the NACVA and the CTI’s Annual Consultants’ Conference

If requesting a refund, any credit vouchers and/or Pacesetter® Points applied to the original purchase will be forfeited. Credit requests for training event cancelations are not subject to an administration fee. If requesting a Credit, any gift/credit vouchers and/or Pacesetter Points applied to the original purchase will be added back to the purchaser’s account for future use. Credits expire five years from the date issued. Cancelations received less than two weeks prior to the first day of the scheduled event (and no-shows) may be issued a Credit, if requested in writing, for the amount paid. Such Credit requests must be made in writing no later than 90 days after the event, after which, the Credit is forfeited. Credits may be used toward a CTI training event, conference, self-study course, or product sold by NACVA/CTI. Training events may be rescheduled up to two times with no charge. Training events rescheduled more than two times will be subject to a $75 rescheduling fee each time thereafter. There are no exceptions to this policy.

Complaints and Refunds
For information regarding administrative policies such as complaints and refunds, call our director of Member/Client Services at (801) 486-0600.