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Privacy Policy

The NACVA/CTI Privacy Commitment
NACVA/CTI provides you with the tools and information to help strengthen your relationships. Our relationship with you begins at our website , We want you to feel confident in this relationship. We are committed to ensuring that while you are visiting our website, you feel that the information you share is safe and secure to the fullest extent possible by NACVA/CTI.
Our Commitment to Privacy
Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in communicating with you. The Policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site, our products, and our services. This statement will be continuously assessed against new technologies, business practices, and our customers' needs.
Information Collected by NACVA/CTI 
When you visit our website, you may provide us with two types of information: personal information you knowingly choose to disclose which is collected on an individual basis; and website use information collected on an aggregate basis as you and others browse our website.
1. Personal Information You Choose to Provide
In order to experience the full benefit NACVA/CTI offers such as: NACVA/CTI tutorials, premium content, tools, and services, we ask you to register to become a member. During this member registration process, we will ask you for personally identifiable information such as: your name, e-mail address, mailing address, zip code, country, gender, birth date, age, member name, and password. In addition, you may choose to provide NACVA/CTI with additional information such as marital status, household income, education, and employment status.
NACVA/CTI uses the information it gathers for several purposes, such as: to understand more about our audience's interests, to communicate with you, and to give you a better experience when visiting by personalizing content, tutorials, services and e-mail messages (more details below).  NACVA/CTI also uses this information to offer new content, tutorials, and services as well as developing offers that NACVA/CTI believes are more relevant and valuable to you.
2. Website Use Information
When you visit NACVA/CTI and interact with the services and tools residing there, NACVA/CTI and third parties with whom NACVA/CTI has contracted to provide services to NACVA/CTI may collect information on your actions. NACVA/CTI utilizes a standard technology called "cookies" and your IP address to collect information about how NACVA/CTI is used.  Information gathered through cookies and your IP address may include: the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. This information is collected on an aggregate basis.  None of this information is associated with you as an individual.
Information Collected by NACVA/CTI through Cookies and IP Address
Our site uses a feature of your browser to set a "cookie" on your computer.  Cookies are small packets of information that a site stores on your computer. NACVA/CTI can then read the cookies whenever you visit NACVA/CTI. The use of cookies on NACVA/CTI provides the ability to:
  • Save your password so you don't have to re-enter it each time you visit our site
  • Deliver content specific to your interests
  • Track your progress within a tutorial
  • Track the pages you've visited

These cookies allow us to use the information we collect to customize your NACVA/CTI experience so that your visit to NACVA/CTI is as relevant and as valuable to you as possible.
Modify your browser preference to provide you with choices relating to cookies.  You have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies, you may be unable to use those NACVA/CTI services that require registration in order to participate or will have to login each time you visit NACVA/CTI.
IP Address
Your IP address is a number assigned by your ISP (Internet Service Provider) to your computer to identify its location. We use your IP address to help diagnose problems with our server and to administer our website. We also sometimes use IP addresses to communicate with members and subscribers and possibly even ban those members who are not complying with our Terms of Service.
Use of Information
The majority of information collected by NACVA/CTI is used to create aggregated portraits of the NACVA/CTI audience; portraits which present anonymous statistical demographic information. This aggregated information is used, among other things, to determine trends and needs, and also to supply market research to potential advertisers and partners to help them understand whom the NACVA/CTI audience is. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable.
Due to the personal nature of much of the content and services on the site, the information you have provided may be used to help guide you to content, tutorials, services, and products that may provide you with a more fulfilling experience while visiting NACVA/CTI.
Membership Registration
Many areas of NACVA/CTI are reserved for NACVA/CTI members who have registered with us, for example; tutorials, mentor program, chats, message boards, and member only premium content.
How We Protect and Secure Your Information
NACVA/CTI has numerous security measures in place to protect you from the loss, misuse, and alteration of the information under our control, including: your personal information, tutorial test results, personal growth plans, and credit card information.  All of your member information requires use of your password. We recommend that you do not share your password with anyone.
Information Security. NACVA/CTI utilizes encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration, or destruction.
Evaluation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality, and quality of our information.
Employee Access, Training, and Expectations. Our corporate values, ethical standards, policies, and practices are committed to the protection of customer information. Our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes, and transactions.
Information Sharing Policy
NACVA/CTI does not sell or otherwise share personally identifiable information with third parties without your consent except in the following instances: (i) unless required by applicable law or pursuant to a court or similar order; (ii) as deemed necessary, in NACVA/CTI discretion, to protect the legal rights or the property of NACVA/CTI, a member or third party, or to prevent personal injury; and/or (iii) in the event NACVA/CTI is required to transfer personally identifiable information to a third party in the event of a sale, merger, assignment, joint venture, or other transfer or disposition of a portion or all of the assets or stock of NACVA/CTI or its affiliated entities (including, without limitation, in connection with any bankruptcy or similar proceedings). In addition, NACVA/CTI reserves the right to allow access to its systems to third parties providing necessary technical services when such access is required in order to provide those services and to provide your personally identifiable information to third parties who provide services on behalf of NACVA/CTI, provided that such third parties are bound by NACVA/CTI’s Privacy Policy.

Policy on Confidentiality and Document Retention
All members designated by the Association are published in our Member Directory on our website; information provided there is made available to the public.  All other information in our files pertaining to a member of NACVA, other than whether or not someone is a member of the Association and/or holds a NACVA credential, is held in strict confidence, and only under court order or written release from that member, will information be released to outside parties.  Paper records pertaining to Continuing Professional Education and the credentialing exam are destroyed after five years (the Case Study Workpapers, however, are destroyed immediately upon successful completion of peer review).
Information Collected by Third Party Advertising Companies
Some advertising on NACVA/CTI is served by third party advertising companies which deliver a cookie to you so the ads you see can be tracked and ensures you are not shown the same ad too many times. Since the third party advertising company only tags your computer with a number, they know nothing about who you are. NACVA/CTI does not provide these third party advertising companies with any personally identifiable information. However, these companies may use non-personally identifiable information about your visits to NACVA/CTI and other sites in order to provide advertisements about goods and services of interest to you.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to NACVA/CTI, new services, and special offers we think you will find valuable. You will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box or by sending us an e-mail request at NACVA/CTI.
Order Forms and Transactions with E-Commerce Partners and Advertisers
The information provided via the order form in the NACVA/CTI on line store is secured via SSL Encryption. The information provided in that order form, as well as the items ordered, will only be shared with the designated fulfillment partner to the extent the information is needed to successfully complete the order.  They may not use this information for any other purpose.
Electronic Newsletters and Reminders
NACVA/CTI offers member electronic newsletters on a variety of topics. If you choose to subscribe to any of these newsletters, currently the only information you will be required to provide is a valid e-mail address; except in the case of newsletters where you may also be required to provide certain non-personally identifiable information that enables NACVA/CTI to customize the newsletter with topics of interest to you. In order to receive these newsletters you must opt-in to receiving them. Generally, NACVA/CTI does not share mailing lists from its electronic newsletters with third parties. However, in some situations, NACVA/CTI may share its newsletter mailing lists with third parties who provide newsletter and/or reminder fulfillment services on behalf of NACVA/CTI. In these instances, such third parties will be bound by the terms of this Privacy Policy. Additionally, NACVA/CTI may provide third parties with a list of NACVA/CTI members and visitors who have opted-in to receiving additional information from third parties.
In those instances where you opt-in to subscribe to a newsletter through a third-party e-mail service, advertiser, or partner, the e-mail address information sometimes will be located on the third party's server. In those cases, any information you provide is subject to that entity's Privacy Policy, not this one. Some of our partners' and advertisers' sites require that you specifically opt-out from receiving their newsletters. As a result, to stop receiving them you will need to affirmatively opt-out from the third party newsletter.
Chat Rooms/Message Boards/Bulletin Boards/Mentor Forums
Throughout NACVA/CTI, various public forums such as chat rooms, message boards, "ask the expert" and various question and answer areas are available to you as a registered NACVA/CTI member.
Please remember that any information you disclose in these public forum areas becomes public information and is immediately accessible on NACVA/CTI, so it is important for you to exercise discretion and appropriate caution when deciding to reveal personal information in these areas. NACVA/CTI may decide to utilize the content of Q&A's, interactions with experts, and/or chat room and message board content throughout NACVA/CTI and in promotions in order to enhance NACVA/CTI's editorial, advertising, and public relations efforts.
Surveys and Polls
Our surveys ask for opinions on various issues and very often these surveys and polls are sponsored by or associated with NACVA/CTI advertisers and partners. Occasionally, we may request demographic information (like zip code, age, or gender). Most information obtained through surveys and polls is aggregated and used internally or shared with advertisers and partners only in the aggregated form. In the event personally identifiable information is requested as part of surveys or polls about any NACVA/CTI member or subscriber, such personally identifiable information is never provided to third parties without your consent. In these instances you may expressly choose to receive information from a sponsor, in which case your information is provided to that sponsor only. Some survey answers may be added to your member profile (so that we can better provide you with content, ads, and offers that are most appropriate for you).
Links to Partner and Advertiser Sites
NACVA/CTI contains links to advertiser and partner websites. We cannot be responsible for the privacy practices or the content of such non-NACVA/CTI websites, and we do not control the practices of any of our advertisers or partners to whom we are linked. In order to participate in the partner and/or advertiser supplied services and tools, you may be required to provide personally identifiable information to the advertisers and partners whose tools and services you have chosen to interact with. Each advertiser and partner will request different information from you.
The information you provide via links to co-branded pages, co-branded sites, third party sites or tools may be shared with advertisers and partners on an aggregated basis. In these instances your permission will not be requested since no personally identifiable information will be shared or provided to these third party sponsors or advertisers. NACVA/CTI will, however, use commercially reasonable efforts to contractually require all such third party advertisers and partners to agree not to use any non-personally identifiable information about you, in conjunction with other sources of information, or otherwise, to identify you.
If you have additional questions about how one of our advertisers, partners or sponsors use information about you, we urge you to contact them directly.
NACVA/CTI Opt-In/Opt-Out Policy
Upon registration or from time-to-time, you may be asked to indicate whether you are interested in receiving information from us about special offers or news about our sites and advertisers. You will also be provided with the opportunity to opt-in to receive offers directly from select companies other than NACVA/CTI. If you do choose to receive these communications by means of an opt-in, we will occasionally send you an e-mail message that matches your request(s). You may, of course, always choose not to receive any of this information from us. We currently provide the following opt-out opportunities:
  • Upon registration, you can choose to receive only membership information e-mails. 
  • At any time, you can follow a link provided in every newsletter or e-mail message (except for e-commerce confirmation e-mails) to unsubscribe from that mailing list or e-mail service.

At any time, you can contact us at NACVA/CTI to have your contact preference changed to "Do Not Contact Me."
Please note that NACVA/CTI reserves the right to contact you in the event of a change in the NACVA/CTI Terms of Service and/or this Privacy Policy.
Change/Modify/Archived Information
NACVA/CTI provides you with the ability to access, correct, or change certain information in your member registration profile at any time, including contact information or other information you've provided to us. However, you cannot currently change your member name; although you may re-register and choose a new name. Please be advised that NACVA/CTI currently archives information it collects on its members and visitors.
Privacy Policy Changes
We will not make new use of any personally identifiable information which NACVA/CTI gathered from individual members or visitors prior to any such significant change in our Privacy Policy without first obtaining the member's or visitor's consent for any new uses. In instances where we ask for your personally identifiable information and we tell you the data we are collecting on that page will be shared with third parties, and in cases where a member, visitor or subscriber to the NACVA/CTI opts-in to share his/her information with third parties, those disclosures and opt-ins will override anything to the contrary in this Privacy Policy. In addition, NACVA/CTI reserves the right to make non-significant changes to our Privacy Policy that will not affect NACVA/CTI's use of a user's personally identifiable information at any time without any notice to you other than posting any such changes in a revised Privacy Policy on the NACVA/CTI website. We encourage you to periodically review our Privacy Policy to be sure you are familiar with the most current version. The Policy will include the most recent date in which any revision has been made.
Contact Information
If you have questions about this Privacy Policy or anything else about NACVA/CTI, you can contact Member/Client Services at (801) 486-0600.