Frequently Asked Questions

I would like to change some of my contact information. How would I go about doing that?
After you log in with your username and password, click on the My Account link located on the upper and lower menus.

I left my computer for a while and when I came back and clicked a link some strange error occured. What gives?
The online training movie library contains security features which protect your membership. You must return to the login page and re-enter your username and password if your "session" expires.

I am having problems accessing the courses and I am running NORTON PERSONAL FIREWALL.
If you are running NORTON PERSONAL FIREWALL / PRIVACY CONTROL activated please do the following:

1 - Double-click on the SSL-Secured icon(padlock) located in the lower right hand corner of the On-Line Training Movie Library screen. By so doing the CERTIFICATE INFORMATION screen will appear. Double-Click on the INSTALL CERTIFICATE icon, after the CERTIFICATE IMPORT WIZZARD appears install the certificate by selecting the "Automatically select--" button and continue through the Install Wizard by clicking next etc.,

2 - After installing the certificate open the NORTON PERSONAL FIREWALL and deactivate the "PRIVACY CONTROL" such that the status reads "Off".

I'm still having problems, who can I contact to help?
Please write a detailed description of your system profile (i.e. what operating system you are running), what apps are running automatically at log-in, what type of computer, and what speed connection you have (if online)) and the exact details of the problem you are encountering and email it to support@syncnet.com. You will receive a response as soon as possible.

Online Application FAQs and Help

Problem:I cannot log in
Possible Solutions:
If you are having trouble logging on to the system, here are the system requirements that solve most problems:

BROWSER
The application works best with Internet Explorer 5.5 and above. You must have your security settings set to at least medium. Higher security settings may cause problems logging in or submitting sections of the application. We use cookies, javascript, and Cascading Style Sheets so they must also be enabled.

COOKIES
You must have your cookies turned on. We use session cookies to manage your sessions with security so you need to have your COOKIES turned on. Instructions on how to turn on cookies in IE 5.5 and above, see below:
Enabling Cookies in Microsoft Internet Explorer 5.x
• Select "Internet Options" from the Tools menu.
• Click on the "Security" tab.
• Click "Custom Level" button.
• Scroll down to the "Cookies" section.
• To enable:
o Set "Allow cookies that are stored on your computer" to "Enable".
o Set "Allow per-session cookies" to "Enable".
• Click "OK".

JAVASCRIPT
Enabling Javascript in IE 5.x and above:
Use the browser menu to navigate to this option:
Tools -> Options -> Security -> Custom -> Active Scripting -> Enable

FIREWALL
If you are using a personal firewall or you are using a corporate computer and are having problems logging in, then your security settings may be set too high. You may just want to emporarily disable your firewall until you have completed the application.

Problem: I can’t remember my username and password.

When you get to the log in page, you can click the link to retrieve your username and password. It will be sent to the e-mail address you supplied when first filling out the application. If you mistyped your email, you will need to contact a representative to retrieve your username and password.
If the issue you experienced is not addressed here, please fill out a support ticket and we will investigate the problem.