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Seminar Cancellations
There is no charge to re-schedule your training. Cancellations received in writing two weeks prior to the first day of the seminar will be eligible for a prompt refund. A $100 administration fee will be charged for three or more day’s registration at a Consultants’ Training Institute and $50 for all other seminar registrations. Cancellations received less than two weeks prior to the first day of the scheduled event will be issued, upon request, a credit which may be used toward a Consultants’ Training Institute seminar, conference, self-study course, software, or product sold by NACVA.

Complaints and Refunds
For information regarding administrative policies such as complaints and refunds, call our director of Member Services: (801) 486-0600.

Instructor Changes
The CTI reserves the right to change instructors at any time should circumstances dictate. Our policy is to screen potential instructors carefully, ensuring that each one chosen possesses substantial field experience as well as a teaching or presenting background. All instructors are evaluated by our participants, and future teaching assignments are made based upon these evaluations. From time to time, the CTI will introduce a new instructor to co-teach a course, but our policy is always to carefully pre-screen them and, where feasible, gradually integrate new instructors so you are assured of receiving the best instruction in the country in each discipline taught. Obviously, we cannot guarantee that every participant will be totally satisfied with every presenter, but every effort is made to ensure the competence of each instructor. Under no circumstances, however, can CTI refund course fees should a participant be dissatisfied with his or her instructor.

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